Terms of Service – Packi Lebanon

Last Updated: October 26, 2026

Welcome to Packi Lebanon! By accessing our website or placing an order, you agree to the following Terms of Service, subject to your rights under applicable law.

1. General Information

Packi Lebanon provides smart, expandable, and foldable travel bags designed to make packing easier and more convenient.

We reserve the right to update our products, prices, and website content when necessary.

2. Products & Availability

We make every effort to accurately display our products, including colors, features, and descriptions.

Actual product colors may vary slightly due to screen settings.

All products are subject to availability. If an ordered item becomes unavailable, we will contact you to arrange an appropriate solution, including a refund where applicable.

3. Pricing & Payments

All product prices are displayed on our website.

Any applicable delivery charges will be communicated during checkout before you confirm your order.

We reserve the right to update our prices and promotional offers at any time. Changes will not affect confirmed orders unless agreed with the customer or required by law.

4. Orders & Confirmation

By placing an order, you agree to provide accurate contact and delivery information.

We may contact you to confirm your order details before dispatch.

If an order cannot be fulfilled, we will notify you and arrange an appropriate resolution.

5. Shipping & Delivery

Packi Lebanon offers delivery to eligible locations within Lebanon.

Delivery times may vary depending on location, availability, and logistics.

We are not responsible for delays caused by circumstances beyond our reasonable control, but we will assist customers in resolving delivery-related issues.

Please refer to our Shipping Policy for additional details.

6. Returns, Exchanges & Refunds

We accept voluntary returns or exchanges only for products that are damaged, defective, or incorrect.

We do not provide voluntary refunds or exchanges for changes of mind, personal preferences, or color changes.

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery when possible and provide photos of the issue.

All returns, exchanges, and refunds remain subject to applicable Lebanese consumer protection laws, including mandatory withdrawal rights for eligible online purchases.

Please refer to our Return & Refund Policy for complete information.

7. Product Care & Usage

Customers are responsible for using and maintaining Packi bags according to the provided care instructions.

Damage caused by misuse, improper handling, or normal wear and tear is not covered by our voluntary return arrangements.

This does not affect statutory rights relating to defective products.

8. Intellectual Property

All Packi branding, logos, website content, product photography, and original designs are protected by applicable intellectual property laws.

Unauthorized commercial reproduction or distribution is prohibited.

9. Limitation of Liability

Packi Lebanon is not responsible for losses resulting from improper product use or circumstances outside our reasonable control.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

10. Privacy & Customer Information

We respect your privacy and are committed to handling customer information responsibly.

Personal information provided during checkout is used to process orders, communicate with customers, and provide our services.

For additional information, please review our Privacy Policy.

11. Changes to Terms of Service

We reserve the right to update these Terms of Service when necessary.

Updated terms will be published on this page. Changes will not retroactively remove rights arising from previous purchases.

12. Governing Law

These Terms of Service are governed by the applicable laws of Lebanon, without limiting mandatory consumer protection rights.

13. Contact Information

For questions regarding these Terms of Service, orders, or products, please contact Packi Lebanon through the contact details provided on our website.

Pack Smart. Travel Light.

Thank you for choosing Packi Lebanon!