Return & Refund Policy – Packi Lebanon

At Packi Lebanon, customer satisfaction and product quality are our priorities. We carefully prepare our products to ensure they reach you in excellent condition.

1. Returns & Exchanges

We accept voluntary returns or exchanges only for products that are defective, damaged upon delivery, or incorrect.

We do not offer voluntary returns or exchanges for change of mind, personal preference, or color changes.

2. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery to help us resolve the issue promptly.

To submit a request, please provide:

• Your order number.

• Clear photos showing the damage or defect.

• A brief description of the issue.

Once reviewed, we will arrange an appropriate replacement, repair, or refund where applicable.

3. Refunds

Packi Lebanon does not offer voluntary refunds for purchases unless the product is defective, damaged upon delivery, or incorrect.

Where a refund is required by applicable law, it will be processed accordingly.

4. Return Conditions

For voluntary returns of eligible products:

• The item should be returned in its original condition.

• All original packaging and accessories should be included where possible.

• Damage caused by misuse or improper handling is not covered.

5. Contact Us

If you experience any issues with your Packi bag, please contact us through our website. Our team will be happy to assist you.

Pack Smart. Travel Light.

This policy does not limit customers' rights under applicable Lebanese consumer protection laws.